Refund policy
Draft. This page hasn't been reviewed by a lawyer yet. Highlighted parts are placeholders.
When you can get your money back for a paid plan, and how to ask.
Try it free first
The Free plan has the same editor and agent as paid plans, with lower limits, so you can see whether toasttrail works for you before paying.
First payment
If you're not happy with a new paid plan, ask for a refund within 14 days of your first payment and we'll refund it in full. Decide whether to limit this if most of the month's exports were used.
Renewals
Cancel any time in Plan & usage to stop the next renewal. We don't refund renewals that have already been charged, except where the law requires it or if a service problem on our side stopped you using toasttrail. Confirm this matches how cancellation works in Dodo Payments.
Your legal rights
If you live somewhere that gives you a right to cancel online purchases (for example the EU or UK), that right still applies, and this policy doesn't limit it.
How to ask
Email support@yourdomain from your account's email address. Payments are processed by Dodo Payments, so refunds go back to the original payment method through them, usually within 5–10 business days.
See also our terms.